Last updated: 11th May 2020

Cookies and Personal Data Security

To facilitate effective processing of orders the Company offers secure payment facilities online, via the website and can accept payment by major credit cards or debit cards by this method. To this end cookies are used by the website server to track order details only and Customers are asked to accept these files from the website server. Personal details are encrypted during transmission and stored and used strictly in accordance with the Data Protection Act 1998 and will not be passed to any third party without your explicit permission. Orb Group fully complies with PCI DSS level IV as required.

About Us

This is the online merchandise store for Orb PPE, provided by Orb Group. You can browse categories, products and place these in your shopping basket. To proceed to checkout, simply click checkout at the top right of the page. You can change your password and much more under My Account, where you can see your past orders and even reorder these, saving you time in the future.

Privacy Policy:

Who We Are

Orb Group (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Contact details

Orb Group registered office is The Orion Building, 1 Broomloan Place, Ibrox Business Park, Glasgow, G51 2JR and we are a company registered in Scotland under company number 167094. Data Protection Officer, Orb Group, The Orion Building, 1 Broomloan Place, Ibrox Business Park, Glasgow, G51 2JR. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

Information That We Collect

Orb Group processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than specified in our Terms and Conditions. The personal data that we collect from is:

• First name, Last Name
• Company Name
• Delivery address
• Billing address
• Telephone number
• Email address
• Business Email

We collect information in the below ways:

• online website orders.
• account registration.

How We Use Your Personal Data (Legal Basis for Processing)

Orb Group takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.  The purposes and reasons for processing your personal data are detailed below: - We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address. We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.

Your Rights

You have the right to access any personal information that  Orb Group processes about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.  Orb Group uses third- parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

Orb Group takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have layers of security measures in place.

Consequences of Not Providing Your Data (if applicable, see Article 13(2)e)

You are not obligated to provide your personal information to Orb Group however, as this information is required for us to provide you with our services and deliver your products/legitimate, we will not be able to offer this service without it.

How Long We Keep Your Data

Orb Group, only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

Orb Group only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority. Data Protection Officer, The Orion Building, 1 Broomloan Place, Ibrox Business Park, Glasgow, G51 2JR 0141 427 7272. Email: dataprotection@orbgroup.co.uk

Consent

Orb Group take your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Policy. If you do not consent to us collecting and processing your personal data, please email dataprotection@orbgroup.co.uk.